Director UX/UI & Documentation

Location: Germany, remote Contract: full time, indefinite Language: English Serrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in our solutions that are designed to make financial processes easier, more efficient, and smarter. With a substantial client base of over 2,500 clients in over 70 countries worldwide, we have earned the trust of a diverse global community that trusts our innovation. If you're curious to dive deeper and explore the work we do, we encourage you to take the next step by applying for a position with us! About the Role: We are seeking a highly skilled and visionary Director of UX/UI and Documentation to join our dynamic team. In this pivotal leadership position, you will be responsible for shaping the user experience and interface design of Serrala's product portfolio while overseeing the creation and maintenance of comprehensive product documentation. You will lead a talented team of UX/UI designers and technical writers, driving initiatives that ensure our products are not only powerful but also intuitive and user-friendly. Key Responsibilities: 1. Leadership and Strategy: Lead, mentor, and manage a diverse team of UX/UI designers and technical writers. Develop and execute a strategic vision for UX/UI design and documentation across all Serrala products. Ensure alignment of design and documentation strategies with the company’s overarching goals and product roadmap. 2. User Experience (UX) & Interface Design (UI): Oversee the development of user-centered designs that deliver an intuitive and cohesive experience across the entire Serrala product suite. Collaborate closely with Product Management, Engineering, and other stakeholders to integrate user feedback, business requirements, and technological constraints into the design process. Drive the evolution of the design system, ensuring consistency, accessibility, and scalability in UI components and patterns. Ensure all designs comply with industry standards and best practices, particularly regarding accessibility (WCAG) and usability. 3. Product Documentation: Oversee the creation and maintenance of high-quality, user-friendly documentation, including user guides, release notes, API documentation, and online help systems. Establish standards and processes for documentation that ensure accuracy, clarity, and ease of use. Collaborate with cross-functional teams to ensure documentation reflects the latest product features and updates. 4. Collaboration and Communication: Foster strong collaboration with product managers, developers, and other stakeholders to ensure seamless integration of UX/UI and documentation into the product development lifecycle. Advocate for the importance of UX/UI and documentation in delivering exceptional user experiences and achieving business objectives. 5. Innovation and Continuous Improvement: Stay current with industry trends, best practices, and emerging technologies in UX/UI design and technical documentation. Continuously seek opportunities to enhance user experience and improve the effectiveness of product documentation. Lead initiatives to explore new tools, methodologies, and technologies that can enhance team productivity and the quality of outputs. What Makes You Excel in This Position: Education: Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Technical Communication, or a related field. Experience: 10+ years of experience in UX/UI design, with a minimum of 5 years in a leadership role. Proven track record of designing and delivering successful user experiences for complex software products, preferably in the B2B or enterprise software domain. Strong experience in managing technical documentation teams and processes. Experience within the SAP ecosystem or with financial automation products is highly desirable. Expert knowledge of UX/UI design principles, user research methods, and usability testing. Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar. Excellent communication skills, with the ability to articulate design decisions and advocate for user needs effectively. Strong leadership abilities, with a passion for mentoring and developing talent. Ability to manage multiple projects simultaneously and thrive in a fast-paced, agile environment. Familiarity with documentation tools and platforms such as Confluence, MadCap Flare, or similar. Why us? What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values which are the foundation of our strong corporate culture and our innovative drive. At Serrala, our global teams are eager to evolve, advance, and innovate. We continuously improve the way we work with professional development at the core of what we do. With modern and flexible work environments, global and regional events, and a strong fostering of team spirit, we believe that together we can accomplish any challenge and move any mountain. EEO Statement We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws. To all recruitment agencies Serrala does not accept agency resumes. Please do not forward resumes to our job's alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.